Utility Regulatory Services

The development of transparent regulatory frameworks
will help to secure long-term investment. PRO-UTILITY creates a harmonious co-existence between regulators and operators by enhancing the effectiveness of regulatory institutions. We support the creation of an environment in which service providers are able to do long-term planning, operate efficiently and secure the necessary investments.
 

Project Management and Evaluation

Project and programme evaluations and audits are
an integral part of our work. We also support the full chain of project management through initiation, planning, execution, monitoring and controlling and closing. We recognise the importance of effective project management through stakeholder engagement and participatory planning processes. We support our clients to realise the expected benefits and return on investment with a focus on sustainability.
 

Asset Management

Infrastructure Asset Management is about the ability
to monitor, maintain and sustain existing assets while investing in new infrastructure to meet growth. The considerable infrastructure gap in the utility sectors must be addressed to sustain high rates of economic growth. We support our clients with various strategies to prioritise their projects while managing the risk to their utility business. The benefits are faster decision making on how and where to spend utility resources (better decisions and compelling business cases), work process efficiencies as a result of improved documentation and organised information sources (improved execution), better risk management through an increased awareness of the risks facing a utility, increased employee engagement and satisfaction (higher productivity). The focus is on continuous improvement and development.
 

Capacity Development

Well-tailored capacity development of management
and technical staff leads to effective and efficient utilities. It contributes to better service provision. With innovative capacity development formats we support learning processes on individual, organisational and sector levels. Practitioners and managers will expand their scope of knowledge and practice within their organisation and beyond. We emphasise networking and exchanges. Training programmes can be implemented at the workplace, as Web-based on our own platform or as E- learning courses tailored to your needs.
 

Natural Resources Sustainability

Sustainable use of natural and environmental resources
through integrated approaches to urban and rural development is key for development. We support organisations and institutions to address the growing challenge of climate change. We provide expert opinion and guide our clients through the project cycle stages from project conceptualisation, implementation to operation and ensure your projects are sustainable.

COMPETENCES

Utility Regulatory Services

  • Accreditation support
  • Institutional and market structure design
  • Competition monitoring and benchmarking
  • Tariff/rate design and rate structure reviews
  • Technical audits and Due Diligence services
  • Value for money audits
  • Service quality assessments
  • Access and affordability studies
  • Customer satisfaction surveys
  • Environmental quality monitoring

Asset Management

  • Process Mapping and Asset Documentation Services
  • Asset Investment planning and management (AIPM)
  • Asset condition assessment and monitoring
  • Asset value management
  • Enterprise Infrastructure asset management systems, training and use
  • Lifecycle modelling, assessment and costing
  • Process optimization and safety
  • ISO 55000 Certification

Information Management Solutions and Services

  • Data Management (Gathering/Acquisition, Analysis)
  • Market information services
  • Decision support tools and technology
  • GIS Solutions

Project Management and Evaluation

  • Baseline and socio-economic surveys
  • Feasibility Studies
  • Project impact assessments
  • EU funded projects evaluation
  • Coaching and mentoring for sustainable services delivery
  • Application of social networking tools in utility service delivery

Capacity Development

  • E-Learning and Face-to-face training courses
  • Learning addressing utility leadership
  • Training of Trainers (ToT) courses for various utility management services
  • Facilitation of knowledge Exchange trips
  • Personal Development sessions

Natural Resources Sustainability

  • Environmental Impact Assessments
  • Resource Potential Analysis and Planning
  • Energy efficiency audits